We collect feedback from each customer directly, which are later reviewed and acted upon promptly to ensure maximum customer satisfaction.
We ensure that our customers and agents are able to reach us whenever they need our assistance. Our Operation and Sales team can be reached via email, mobile phone, landline, instant messaging etc. Our operation staffs are available round the clock to attend to our customer’s need.
We respond to enquiries within a maximum of one working day. On an average, our reply time for a query is less than 90 minutes.
We understand the competitive nature of the industry and the need for competitive rates, so we strive to provide competitive rates to all our partner agents and customers.
Safety of our client is of utmost important to us. We make sure special attention & safety measures are adopted to ensure safety during all our programs and activities.
We try to preserve nature by obtaining eco friendly methods during our trekking and other travel activities. We believe in sustainability and adopt the best available measures during our trips. We have engaged with TRAVEL LIFE and will soon be a Travel Life Partner, together for sustainability.